Store Policies & FAQ
Processing & Handling:
Handmade items have a BASE processing timeframe of 3-4 weeks before they are shipped. This is due to the amount of orders we currently have in place along with the estimated time it will take to hand make your item(s). Please keep in mind that these timeframes are on a case by case basis as each order has different needs and production timeframes. If you need your order by a certain date please contact us prior to placing your order so that we can discuss your options. Contacting us multiple times inquiring about the status of your order does not make your order move faster, please refrain from doing so as this does take a lot of time for us to respond to your order inquiries when we've stated the processing and handling timeframes here for you to read before placing your order.
Please keep in mind that we are a small business that handmakes 99% of our products, we do not have a company that produces our items in bulk for us to ship out right away. Because of this we do take longer to process, make, and ship out your item. Please keep this in mind before placing your order. Again you can contact us before placing your order to inform us of any needs you have as far as date deadlines and we will be more than happy to assist you with your options.
If you are ordering a costume or costume set, and it is needed in 2-3 weeks from order date, there will be a rush fee:
$45 for Single orders
$75 for 2-10 costume items
$150 for 11-20 costume items
$200 for 21+ costume items.
We also have an option for costume items needed 1-2 weeks from order date:
$65 for single orders
$115 for 2-10 costume items
$200 for 11-20 costume items
$280 for 21+ costume items
We also have an option for costume items needed in less than 1 week from order date:
$75 for single orders
$145 for 2-10 costume items
$250 for 11-20 costume items
$350 for 21+ costume items
If this is not paid, or you select the wrong fee in an attempt to pay less, your order will be cancelled, and refunded to you. This rush fee does not substitute expedited shipping costs. Those are separate costs that need to be paid when applicable.
For Group and Large orders please expect 5-8 weeks production time. Please plan accordingly.
USPS is my preferred delivery courier, if you would prefer a different form of shipment let me know so we can work something out, I do provide the option of Insurance to be added to all orders over $100 before I process payments and shipment. You can also choose to have insurance on items below $100, just keep in mind that these are additional charges that you must pay. All orders do come with a tracking number so once you're item is shipped I will provide you with that information. I do offer international shipping, Any additional fees charged by customs or other entities will be the responsibility of the buyer. If an order is returned by customs, the buyer agrees to pay for re-delivery or the buyer will only receive a refund of the original amount with the shipping cost subtracted and a 25% restocking fee. Please make sure PayPal addresses are up to date, if an item is returned due to an incorrect address on paypal, that will be the buyers responsibility.
Lost or Stolen Deliveries:
There has been quite a lot of instances going on recently with mail theft. EVERY order we ship out comes with a tracking number, if your tracking number shows that your item was delivered but you personally never received it you will need to contact your local post office or UPS whichever courier was the deliverer and file a claim. You may also need to file a police report which will be determined by the outcome of the claim you file with the courier. There is nothing that we can do once it has been mailed and delivered to you. It is the buyers responsibility to provide us with an address that is both safe and secure for your package. Please do not use an address that has had mail theft previously or an address where there is no one to collect the package.
Please ensure that your address is correct before placing your order. We will not be held responsible for orders shipped to incorrect addresses nor will there be a redelivery of your order unless you decide to purchase it again.
We ship using United States Postal Service First Class and Priority Mail depending on size and weight of the order. Please contact us before checkout If you prefer to use another shipping carrier. A custom's receipt number will be provided when your package ships. This receipt number will confirm when the package shipped and when it is delivered, but it is not a tracking number. It is not possible to track your package once it has left the United States. Please be aware that packages can be held in customs for any length of time and we have no control over this. International packages can take anywhere from 10 days to 8 weeks to arrive and there is no guarantee of any delivery date.
INTERNATIONAL CUSTOMS DUTIES:
Any custom's duty fees or taxes are to be paid by the customer, as required by the laws of the customer's own country. We will not be responsible to pay any of these fees for you.
Returns & Exchange:
ALL SALES ARE FINAL, REFUNDS ARE NOT ACCEPTED.
Occasional exceptions will be for store credit or exchange, but this will only be at my complete discretion based on the items condition and the terms for the exchange, do take note that in the case that i do make an exception The item must be returned within 1 week (5 business days) of when the package/item was delivered/received according to the tracking number provided. If we do accept a full return you will receive the original amount paid, less original shipping, and less a 25% restocking fee. If you select or provide a measurement to us, and you've incorrectly measured your size, we will accept the item returned back to us for the EXCHANGE of the correct size. You will pay a 25%- restocking fee for the item being returned, along with the difference for the correct size if it is applicable. We will not accept a full return and refund for items you ordered that do not fit because you selected the wrong size or provided us with the wrong measurements. Return shipping is the buyers responsibility, and the shipping cost for the replacement items will be the buyers responsibility as well. No exceptions.